Knowledge is Power
Transaction Quality Management
Why Should You Do It?
- Learn to lead a Quality Team + Manage performance
- Learn to build and deploy a Quality Framework
- Learn how to continuously improve processes with Quality tools
- Learn the methodology to manage stakeholders and clients
- Learn how to Govern Quality Function and Documentation
- Increases your chances of cracking any interview
- Instructor led online training
Course Outline
- Introduction to Quality and monitoring methods
- Understanding DPMO, Defects, CSATs
- QA Roles and Responsibilities, defining KRAs
- QA capacity and workload distribution
- Creating evaluation sheets, checklists and sample size calculation methodology
- Feedback and Coaching, Resolving conflict
- Calibration methods, variance calculation & reports
- 7 QC tools and correlation analysis
- Flow charts and process mapping
- RCA and CAPA
- Creating Reports
- Quality Governance
- Undertaking Improvement projects, PDCA
- Client and stakeholder management skills
Course Duration
8-10 classes
(2 hrs each)
Flexible timings
Pricing
INR 9,999/-
+ 18% GST