To use different tools to identify the needs of the customer
To transform customer needs into Critical To Quality elements
To develop high level process map.
Measure
Focusing on improvement by gathering information on current situation
Defining one or more CTQ characteristics
Detailed process mapping
Assessing the current process performance
Establishing short term and long-term sigma capabilities
Quantifying the problem
Analyze
Determine the vital X’s that impact the Y
Different data types and their selection and tests
Identify the various hypothesis
Select tools to prove or disprove the hypothesis
Data collection
Performing statistical tests
If the cause id significant, making recommendation for the Improve Phase
Improve
To develop a solution
Forming an improvement strategy
Quantify financial opportunities
To ensure that the proposed solution will meet and or exceed the targets.
Pilot: involves smaller amount of tests real time in real environment.
Statistically ensure that improvement exists (Hypothesis tests)
Identify the resources needed to implement the changes on a full scale.
To plan and execute the full-scale changes.
Control
To ensure that the process stays under control after implementing the changes.
To quickly detect the caused that can affect the process and due to which the process can go out of control and also to determine the following:
Associated causes of cause of variance.
To take immediate action and rectify the situation before any nonconformity can be raised.
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