October 18, 2020
₹8,500.00
Transaction Quality Excellence
Cost INR : 8500 /- + GST
Course Duration: 3 Days
Course Highlights:
- India’s first CPD approved Transaction Quality Course
- Course Highly recommended by industry experts
- Highly Experienced trainer
- Cost designed for quality analysts, team leaders & quality control aspirants
- Quality Structure is tried and tested and successfully implemented
Description
Course Outline
- Introduction to Quality and monitoring methods
- Understanding DPMO, Defects, CSATs
- QA Roles and Responsibilities, defining KRAs
- QA capacity and workload distribution
- Creating evaluation sheets, checklists and sample size calculation methodology
- Feedback & Coaching, Resolving conflict
- Calibration methods , variance calculation & reports
- 7 QC tools and correlation analysis
- Flow charts and process mapping
- RCA and CAPA
- Creating Reports
- Quality Governance
- Undertaking Improvement projects, PDCA
- Client and stakeholder management skills
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