Transaction Quality Excellence

October 18, 2020

8,500.00

Transaction Quality Excellence

Cost INR : 8500 /- + GST
Course Duration: 3 Days
Course Highlights:

  1. India’s first CPD approved Transaction Quality Course
  2. Course Highly recommended by industry experts
  3. Highly Experienced trainer
  4. Cost designed for quality analysts, team leaders & quality control aspirants
  5. Quality Structure is tried and tested and successfully implemented
Category:

Description

Course Outline

  • Introduction to Quality and monitoring methods
  • Understanding DPMO, Defects, CSATs
  • QA Roles and Responsibilities, defining KRAs
  • QA capacity and workload distribution
  • Creating evaluation sheets, checklists and sample size calculation methodology
  • Feedback & Coaching, Resolving conflict
  • Calibration methods , variance calculation & reports
  • 7 QC tools and correlation analysis
  • Flow charts and process mapping
  • RCA and CAPA
  • Creating Reports
  • Quality Governance
  • Undertaking Improvement projects, PDCA
  • Client and stakeholder management skills