Description

Who

• Freshers aspiring Quality Analysts
• Quality Analysts and Leads
• Professionals looking for continuous skill development in transaction quality, client and stakeholder management skills

Why

• Bridge learning gap
• Performance Enhancement
• Skill Development
• Edge over peers
• Beat the bell curve
• Confidence in interviews

USP

• First ever course focusing on Transaction Quality in India and accredited by CPD
• Training done at location of your convenience *
• Affordable course

Benefits

• Get a globally acknowledged certificate
• Complete knowledge on Transaction Quality, Client and Stakeholder management
• Expert available to mentor post course completion upto 6 months

Course Outline

• Introduction to Quality and monitoring methods
• Understanding DPMO, Defects, CSATs
• QA Roles and Responsibilities, defining KRAs
• QA capacity and workload distribution
• Creating evaluation sheets, checklists and sample size calculation methodology
• Feedback & Coaching, Resolving conflict
• Calibration methods , variance calculation & reports
• 7 QC tools and correlation analysis
• Flow charts and process mapping
• RCA and CAPA
• Creating Reports
• Quality Governance
• Undertaking Improvement projects, PDCA
• Client and stakeholder management skills

Trainer’s Profile

Winston George Koola
A Six Sigma Black Belt and PMP professional with over 14 years of working experience in the department of Quality. He is a former Group Manager in HCL and has vast experience in successfully deploying and managing the quality framework and teams globally. He is an expert in the field of Transaction Quality and worked with clients like Google, Harte Hanks, Credit One Bank, CitiFinancial, Citibank, India Mart etc.

Latest Review for the trainer

Ekta Singh, Business Development
“Got the opportunity to work under him for 3 years and he made a huge difference in my work profile. He is one of the good mentor anyone can get. His extensive knowledge as a Quality Manager have helped a number of people in Compliance checks, Audits, Feedbacks, Calibrations, Client calls, Presentations and lot more…..”

Alternative Payment Method

All payments should be in favor of Quality Education And Deployment Private Limited
Current Account number : 5013260281
KOTAK MAHINDRA BANK
IFSC : KKBK0007489

Google Pay Number : 8886991381
send transaction confirmation to winston@quality-education.net once done to get a reciept.