Description

Who

• Freshers aspiring Quality Analysts
• Quality Analysts and Leads
• Professionals looking for continuous skill development in transaction quality, client and stakeholder management skills

Why

• Bridge learning gap
• Performance Enhancement
• Skill Development
• Edge over peers
• Beat the bell curve
• Confidence in interviews

USP

• First ever course focusing on Transaction Quality in India and accredited by CPD
• Training done at location of your convenience *
• Affordable course

Benefits

• Get a globally acknowledged certificate
• Complete knowledge on Transaction Quality, Client and Stakeholder management
• Expert available to mentor post course completion upto 6 months

Course Outline

• Introduction to Quality and monitoring methods
• Understanding DPMO, Defects, CSATs
• QA Roles and Responsibilities, defining KRAs
• QA capacity and workload distribution
• Creating evaluation sheets, checklists and sample size calculation methodology
• Feedback & Coaching, Resolving conflict
• Calibration methods , variance calculation & reports
• 7 QC tools and correlation analysis
• Flow charts and process mapping
• RCA and CAPA
• Creating Reports
• Quality Governance
• Undertaking Improvement projects, PDCA
• Client and stakeholder management skills

Alternative Payment Method

All payments should be in favor of Quality Education And Deployment Private Limited
Current Account number : 5013260281
KOTAK MAHINDRA BANK
IFSC : KKBK0007489

Google Pay Number : 8886991381
send transaction confirmation to winston@quality-education.net once done to get a reciept.