Description

Course Outline

• Introduction to Quality

• Define

1. 1. • To Develop a Project Charter
      • To use different tools to identify the needs of the customer
      • To transform customer needs into Critical To Quality elements
      • To develop high level process map.

• Measure

1. 1. • Focusing on improvement by gathering information on current situation

      Defining one or more CTQ characteristics

      • Detailed process mapping Assessing the current process performance
      • Establishing short term and long-term sigma capabilities
      • Quantifying the problem

• Analyze

1. 1. • Determine the vital X’s that impact the Y
      • Different data types and their selection and tests
      • Identify the various hypothesis
      • Select tools to prove or disprove the hypothesis Data collection
      • Performing statistical tests
      • If the cause id significant, making recommendation for the Improve Phase

• Improve

1. 1. • To develop a solution
      • Forming an improvement strategy
      • Quantify financial opportunities
      • To ensure that the proposed solution will meet and or exceed the targets.
      • Pilot: involves smaller amount of tests real time in real environment.
      • Statistically ensure that improvement exists (Hypothesis tests) Identify the resources needed to implement the changes on a full scale. To plan and execute the full-scale changes.

• Control

1. • To ensure that the process stays under control after implementing the changes.
   • To quickly detect the caused that can affect the process and due to which the process can go out of control and also to determine the following:
     • Associated causes of cause of variance.
     • To take immediate action and rectify the situation before any nonconformity can be raised.