Description
Who
- Quality Analysts and Leads
- Professionals looking for continuous skill development in transaction quality, client and stakeholder management skills
Why
- Bridge learning gap
- Performance Enhancement
- Skill Development
- Edge over peers
- Beat the bell curve
- Confidence in interviews
USP
- Certification through Projects
- Training done at location of your convenience *
- Affordable course
Benefits
- Get a globally acknowledged certificate
- Expert available to mentor your project
Course Outline
- Introduction to Quality and monitoring methods
- Understanding DPMO, Defects, CSATs
- QA Roles and Responsibilities, defining KRAs
- QA capacity and workload distribution
- Creating evaluation sheets, checklists and sample size calculation methodology
- Feedback & Coaching, Resolving conflict
- Calibration methods , variance calculation & reports
- 7 QC tools and correlation analysis
- Flow charts and process mapping
- RCA and CAPA
- Creating Reports
- Quality Governance
- Undertaking Improvement projects, PDCA
- Client and stakeholder management skills
Alternative Payment Method
All payments should be in favor of Quality Education And Deployment Private Limited
Current Account number : 5013260281
KOTAK MAHINDRA BANK
IFSC : KKBK0007489
Google Pay Number : 8886991381
send transaction confirmation to winston@quality-education.net once done to get a reciept.