Description

Who

• Quality Analysts and Leads
• Professionals looking for continuous skill development in transaction quality, client and stakeholder management skills

Why

• Bridge learning gap
• Performance Enhancement
• Skill Development
• Edge over peers
• Beat the bell curve
• Confidence in interviews

USP

• Certification through Projects
• Training done at location of your convenience *
• Affordable course

Benefits

• Get a globally acknowledged certificate
• Expert available to mentor your project

Course Outline

• Introduction to Quality and monitoring methods
• Understanding DPMO, Defects, CSATs
• QA Roles and Responsibilities, defining KRAs
• QA capacity and workload distribution
• Creating evaluation sheets, checklists and sample size calculation methodology
• Feedback & Coaching, Resolving conflict
• Calibration methods , variance calculation & reports
• 7 QC tools and correlation analysis
• Flow charts and process mapping
• RCA and CAPA
• Creating Reports
• Quality Governance
• Undertaking Improvement projects, PDCA
• Client and stakeholder management skills

Trainer’s Profile

P. Anshu
A Passionate Six-Sigma Certified corporate trainer with 10+ years of industry
experience, Delivering Accountability and Process Excellence with Proven track of over 2500+ hrs. of Class room Delivery.

Latest Review for the trainer

Ankur Shah
“Absolutely amazing job. Very innovative, thoughtful, helpful, and communicative. Highly recommended.”

Alternative Payment Method

All payments should be in favor of Quality Education And Deployment Private Limited
Current Account number : 5013260281
KOTAK MAHINDRA BANK
IFSC : KKBK0007489

Google Pay Number : 8886991381
send transaction confirmation to winston@quality-education.net once done to get a reciept.